Refund and Return Policy

Our Commitment to Your Satisfaction

At Oraphar Global LLC, your satisfaction is our top priority. As a leading provider of premium dietary supplements and vitamins, we are dedicated to delivering products that meet the highest standards of quality and efficacy. However, we understand that there may be instances where you need to return a product or request a refund. Our Refund and Return Policy is designed to be fair, transparent, and customer-friendly, ensuring that you can shop with confidence at oraphar.shop.

Located at 8 The Green, Suite R, Dover, DE 19901, Oraphar Global LLC serves customers across the United States and internationally. We strive to make the return and refund process as straightforward as possible, with clear guidelines and prompt support from our dedicated customer service team. Whether you’re returning a product due to a change of mind, a damaged item, or any other reason, we’re here to assist you every step of the way.

Our Refund and Return Policy

Our Refund and Return Policy is designed to provide you with peace of mind when shopping with us. Below, we outline the key details of our policy, including eligibility criteria, the return process, and how refunds are processed. We encourage you to read this policy carefully to understand your rights and responsibilities when initiating a return or refund.

Eligibility for Returns

To be eligible for a return, your order must meet the following criteria:

  • Timeframe: Returns must be initiated within 30 days of receiving your order. This gives you ample time to evaluate the product and decide if it meets your needs.

  • Condition: Products must be returned in their original packaging, unused, and in the same condition as when you received them. This ensures that we can process your return efficiently and maintain the quality of our inventory.

  • Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or receipt, to initiate a return. This helps us verify your order and process your request quickly.

  • Non-Eligible Items: Certain items, such as opened or used supplements, may not be eligible for return due to health and safety regulations. Please contact our customer service team at halous460@gmail.com for clarification if you’re unsure about a specific product.

How to Initiate a Return

If you need to return a product, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at halous460@gmail.com or call +84396334484 to initiate your return. Provide your order number, the reason for the return, and any relevant details (e.g., damaged or incorrect items).

  2. Receive Return Instructions: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning your product. Please do not return items without an RMA number, as this may delay processing.

  3. Package Your Return: Securely package the product in its original packaging, including all accessories, manuals, and documentation. Include the RMA number on the outside of the package.

  4. Ship the Return: Send the package to our return address: Oraphar Global LLC, 8 The Green, Suite R, Dover, DE 19901. We recommend using a trackable shipping method to ensure your return is received safely.

  5. Confirmation: Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your request. If approved, your refund will be processed promptly.

Refund Process

If your return is approved, we’ll process your refund according to the following guidelines:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, Apple Pay, Google Pay). If the original payment method is unavailable, we may issue a refund via an alternative method, such as a bank transfer or store credit, at our discretion.

  • Processing Time: Refunds are typically processed within 5-7 business days of receiving and inspecting your return. Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account.

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product). Return shipping costs are the responsibility of the customer, unless otherwise specified.

  • Partial Refunds: In some cases, we may issue a partial refund for products that are returned in a condition that does not meet our eligibility criteria (e.g., opened or partially used items). Our team will communicate the details of any partial refund before processing.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at halous460@gmail.com or +84396334484. We’ll work with you to resolve the issue promptly, which may include:

  • Replacement: If the product is defective or incorrect, we’ll send a replacement at no additional cost to you.

  • Full Refund: If a replacement is not available or preferred, we’ll issue a full refund, including any original shipping costs.

  • Prepaid Return Shipping: For returns due to our error, we’ll provide a prepaid shipping label to cover the cost of returning the item.

Please notify us of any issues within 7 days of receiving your order to ensure a swift resolution.

International Returns

For our international customers, we understand that returning products from outside the United States may involve additional steps. Our policy for international returns is as follows:

  • Eligibility: International returns must meet the same criteria as domestic returns (within 30 days, unused, in original packaging).

  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to avoid delays or lost packages.

  • Customs and Duties: Any customs fees, duties, or taxes incurred during the return process are the responsibility of the customer. Please check with your local customs office for details.

To initiate an international return, contact us at halous460@gmail.com for detailed instructions and an RMA number.

Why Our Policy is Customer-Friendly

At Oraphar Global LLC, we’ve designed our Refund and Return Policy to be as accommodating as possible while maintaining fairness and efficiency. Here’s what sets our policy apart:

  • Transparency: We provide clear guidelines and communicate openly throughout the return process, so you know exactly what to expect.

  • Fast Processing: Thanks to our partnership with Stripe, refunds are processed quickly and securely, minimizing wait times.

  • Dedicated Support: Our customer service team is available via email and phone to assist you with every step of the return process.

  • Global Accessibility: We accommodate both domestic and international customers, ensuring that our policy works for everyone, no matter where you are.

Contact Us for Assistance

If you have any questions about our Refund and Return Policy or need help with a return, our customer service team is here to assist you. You can reach us at:

  • Email: halous460@gmail.com

  • Phone: +84396334484

  • Address: Oraphar Global LLC, 8 The Green, Suite R, Dover, DE 19901

Our team is committed to resolving your concerns quickly and professionally, ensuring that your experience with Oraphar Global LLC is positive and stress-free.

Our Commitment to Your Trust

At Oraphar Global LLC, we believe that a fair and transparent refund policy is essential to building trust with our customers. We stand behind the quality of our dietary supplements and vitamins, and we’re confident that you’ll love the products you purchase from us. However, if something isn’t right, we’re here to make it right. Our goal is to provide you with a shopping experience that is as seamless and satisfying as possible, from the moment you place your order to the moment you receive your products.

Thank you for choosing Oraphar Global LLC. We’re honored to be your partner in wellness, and we look forward to serving you with the highest level of care and professionalism.