Asked Questions (FAQ)

Your Questions, Answered

At Oraphar Global LLC, we believe that informed customers are empowered customers. Our Frequently Asked Questions (FAQ) page is designed to provide clear, concise answers to the most common questions we receive about our products, services, and processes. Whether you’re curious about our dietary supplements, shipping options, payment methods, or return policies, we’re here to help you navigate your shopping experience with ease.

Based at 8 The Green, Suite R, Dover, DE 19901, Oraphar Global LLC is a trusted provider of premium dietary supplements and vitamins, serving customers across the United States and internationally. If you don’t find the answer to your question below, please don’t hesitate to contact us at halous460@gmail.com or +84396334484. Our customer service team is ready to assist you with personalized support.

General Questions

Q: What is Oraphar Global LLC?
A: Oraphar Global LLC is a Delaware-based company specializing in high-quality dietary supplements and vitamins. Our mission is to empower individuals to live healthier lives by providing scientifically backed, safe, and affordable wellness products. We distribute our products across the United States and internationally, ensuring that customers worldwide can access our premium offerings.

Q: Where are you located?
A: Our headquarters is located at 8 The Green, Suite R, Dover, DE 19901. We operate our online store at oraphar.shop and ship to customers globally.

Q: What types of products do you sell?
A: We offer a wide range of dietary supplements and vitamins, including multivitamins, immune support formulas, joint health supplements, and more. All of our products are made with high-quality, natural ingredients and are rigorously tested for safety and efficacy.

Q: Are your products safe?
A: Yes, safety is our top priority. Our products are manufactured in facilities that adhere to Good Manufacturing Practices (GMP) and undergo multiple rounds of testing to ensure purity, potency, and safety. We use non-GMO, gluten-free ingredients whenever possible to accommodate a variety of dietary needs.

Ordering and Payments

Q: How do I place an order?
A: To place an order, visit oraphar.shop, browse our product catalog, and add your desired items to your cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. You’ll receive an email confirmation with your order details.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay and Google Pay. All payments are processed securely through Stripe. For more details, visit our Payment Methods page.

Q: Is it safe to enter my payment information on your website?
A: Absolutely. Our website uses SSL encryption, and all payments are processed through Stripe’s secure gateway, which employs advanced fraud detection and PCI DSS compliance to protect your information.

Q: Can I pay in my local currency?
A: Yes, Stripe supports payments in over 135 currencies. At checkout, your total will be displayed in your local currency, with transparent exchange rates applied for international orders.

Shipping and Delivery

Q: Where do you ship?
A: We ship to all 50 states in the United States and to many countries worldwide. Please refer to our Shipping Policy for a full list of supported destinations and shipping details.

Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method selected at checkout. Domestic orders (U.S.) typically arrive within 3-7 business days, while international orders may take 7-21 business days, depending on customs processes. Visit our Shipping Policy for more information.

Q: Do you offer free shipping?
A: We occasionally offer free shipping promotions for orders above a certain amount. Check our website or contact us at halous460@gmail.com for current offers.

Q: What if my order is delayed?
A: While we strive to deliver orders on time, delays may occur due to shipping carrier issues, customs processes, or unforeseen circumstances. If your order is delayed, contact us at +84396334484, and we’ll work with our shipping partners to resolve the issue.

Returns and Refunds

Q: What is your return policy?
A: We offer a 30-day return policy for unused products in their original packaging. To initiate a return, contact us at halous460@gmail.com to receive a Return Merchandise Authorization (RMA) number. For full details, see our Refund and Return Policy.

Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days of receiving and inspecting your return. It may take an additional 3-10 business days for the refund to appear in your account, depending on your payment provider.

Q: Can I return an opened product?
A: Due to health and safety regulations, opened or used supplements are generally not eligible for return. However, if you received a damaged or incorrect product, contact us within 7 days for a replacement or refund.

Product Usage and Safety

Q: How should I use your products?
A: Each product comes with detailed usage instructions on the label. We recommend following these guidelines or consulting with a healthcare professional before starting any new supplement regimen.

Q: Are there any side effects?
A: Our products are formulated with safe, natural ingredients, but individual responses may vary. If you experience any adverse effects, discontinue use and consult a healthcare provider. Contact us for additional guidance.

Q: Can I take your products with other medications?
A: We recommend consulting with your doctor or pharmacist before combining our supplements with medications to avoid potential interactions.

Contact Us

If you have any additional questions or need further assistance, our customer service team is here to help. Reach out to us at:

• Email: halous460@gmail.com

• Phone: +84396334484

• Address: Oraphar Global LLC, 8 The Green, Suite R, Dover, DE 19901

We’re committed to providing prompt and professional support to ensure your experience with Oraphar Global LLC is exceptional.

Our Commitment to You

At Oraphar Global LLC, we’re dedicated to making your wellness journey as smooth and informed as possible. Our FAQ page is just one way we strive to provide clarity and support. Thank you for trusting us with your health and wellness needs. We look forward to serving you!